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IT Assistant

Date Posted: May 02, 2025
Monthly: 0 - 0
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Job Description

The IT Assistant will be responsible for supporting the IT department with day-to-day technical support, troubleshooting hardware/software issues, assisting with network administration, and ensuring the smooth operation of all IT systems.
Duties and Responsibilities

  • Technical Support: Provide first-line support to employees for hardware, software, and network issues, ensuring timely resolution.
  • Troubleshooting: Assist with diagnosing and resolving technical problems, including PC/Mac issues, printer malfunctions, software installation, and network connectivity problems.
  • Hardware Management: Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and peripherals.
  •  Software Installation and Updates: Support the installation and configuration of Operating systems, business applications, and software updates.
  •  Network Support: Help with basic network administration tasks, such as setting up and managing network devices, maintaining connectivity, and troubleshooting network issues.
  •  System Monitoring: Assist in monitoring system performance, including hardware health, network uptime, and software functionality.
  • Documentation: Maintain accurate records of IT equipment, software licenses, and Trouble shooting steps for future reference.
  •  Security Support: Assist in enforcing cybersecurity protocols, including installing antivirus software, performing regular security scans, and ensuring secure network practices.
  • End-User Training: Provide basic training to staff on IT-related topics, such as software usage, password security, and common troubleshooting steps.
  • Inventory Management: Track and manage IT assets, ensuring proper documentation of All equipment and supplies.
 
Job Requirements

 Education: Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

 Experience: Previous experience in an IT support or helpdesk role is a plus but not mandatory.

  • Basic knowledge of operating systems (Windows, mac OS, Linux) and office software.
  • Familiarity with common office hardware (e.g., PCs, printers, routers).
  • Strong problem-solving skills and attention to detail.
  • Ability to communicate technical issues clearly to non-technical staff.
  • Good organizational skills and the ability to manage multiple tasks effectively.
  •  Basic networking knowledge (TCP/IP, DNS, DHCP) is an advantage.
Other Skills
  •   Strong communication skills and the ability to work well with a diverse group of people.
  • Customer-service oriented with a patient and helpful attitude.
  • Willingness to learn and stay up-to-date with the latest technology trends.
  • Ability to work both independently and as part of a team.      
 
How to Apply

Applicants can apply here

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Benefits

Skills Required

Company Overview

Multimedia Design
Asosa, Benishangul, Ethiopia
3 Current Jobs Openings

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Job Detail

  • location_on
    Location Assela, Oromia, Ethiopia
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: Full-time
  • analytics
    Career Level: Department Head
  • group
    Positions: 2
  • calendar_view_day
    Experience: Mid Level (2+  -5 years experience)
  • male
    Gender:
  • school
    Degree: Bachelors
  • calendar_month
    Apply Before: May 03, 2025

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